Artificial intelligence (AI) is the ability of machines to imitate human behavior. AI has evolved through decades of well-funded research.
AI can ‘see’ and interpret images, hear voices and respond, and understand text or speech. It is also able to solve problems without relying on explicitly defined rules and patterns.
1. Autonomous Design
Using AI to take on the mundane frees up time for humans to focus on truly creative endeavors. It’s important to use this technology wisely, however – not only to make sure your team doesn’t lose sight of the big picture, but also to ensure they have room for those collaborative light-bulb moments that can drive long-term growth and value.
This is especially true for tasks associated with the creative industry, such as designing new products and services. AI has already reshaped design processes in a variety of ways. For example, a team at Kartell and French designer Philippe Starck worked together on the first chair designed by artificial intelligence and put into production.
Policy makers need to understand how artists are navigating AI and address related issues such as artist precarity and copyright vulnerability. Focussed research on this will help develop better strategies for deploying AI in the creative sector.
2. Autonomous Production
Using AI generator to automate and optimize production processes allows human teams to focus on higher-level creative thinking and strategic decision-making that adds true long-term value. This gives organizations the ability to compete based on their people rather than just their technology.
For example, Cincinnati has deployed AI to analyze public service requests to prioritize and streamline responses. This frees up staff to focus on other tasks and provides the city with a more proactive approach to managing service issues.
The goal should be to harness the power of AI to make our lives better – not just to replace workers or eliminate jobs. This means deploying AI to help humans in ways that allow them to thrive and recognizing where it’s not the right tool for the job – for parents to consider how it impacts on children’s on/off-screen balance, or managers to think about how AI may be distracting employees. This will require substantial change in culture and leadership.
3. Autonomous Marketing
Many people fear artificial intelligence will replace human creativity, but the reality is AI augments creative capabilities – not replaces them. For example, using an AI-powered platform to perform repetitive tasks like image editing can free up time for designers to focus on the creative aspects of their job.
AI is currently used in industries like finance, healthcare and construction to identify patterns in data and make rudimentary suggestions for decision-making. For instance, it can identify suspicious activity in financial transactions or suggest a possible diagnosis from a patient’s symptoms.
However, generative AI threatens to upend the status quo and significantly alter the future of creative work both in independent and salaried positions. This technology allows machines to produce text, images and music based on large datasets and user feedback, making it a significant threat to jobs that require an intense focus on content creation. This new challenge for knowledge workers will require them to develop skills in prompt engineering and learn to collaborate with their AI counterparts in an increasingly effective way.
4. Autonomous Customer Service
While many companies recognize the value of AI to promote employee performance, a few are taking it further. This trend is transforming the way creative fields do business.
In addition to automating tasks, AI can help with problem-solving and decision-making. Whether it’s spotting patterns in financial data that indicate fraud or identifying minute changes in patient health records that point to a diagnosis, these tools enable faster and more accurate results.
In this way, they are helping to create more effective customer service. As BT notes, today’s customers want to be self-directed, and they want brands to give them the information they need quickly. That means providing online self-service options that allow consumers to find the answers they need without requiring any human interaction. For example, Cincinnati officials are using AI to help manage the city’s response to requests. This technology prioritizes the most urgent needs, and it helps them identify the most efficient ways to respond.