How to Cancel an Order from Amazon

Canceling an order from Amazon can be done easily by following a few simple steps. In this guide, we will go through the process of logging into your Amazon account, navigating to the “Orders” section, finding the order you wish to cancel, clicking on the “Cancel” button, and confirming the cancellation.

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Log in to your Amazon account

To begin, you will need to log in to your Amazon account. If you’re not already logged in, go to the Amazon website and click on the “Sign In” button located in the top right corner of the page. Enter your email address and password to log in to your account.

Navigate to the “Orders” section

Once you’re logged in, you will need to navigate to the “Orders” section. This can be found by hovering over the “Account & Lists” button in the top right corner of the page and then clicking on “Your Orders” from the drop-down menu. You will be taken to a page that displays a list of all of your recent orders.

Find the order you wish to cancel

On the “Your Orders” page, you will be able to view a list of all of your recent orders. Locate the order that you wish to cancel and click on the “Order Details” button located next to it.

Click on the “Cancel” button

Once you are on the order details page, scroll down to the bottom of the page to find the “Cancel Order” button. Click on it.

Confirm the cancellation

After clicking on the “Cancel Order” button, you will be prompted to confirm the cancellation. Review the details of the order and the cancellation policy before confirming. Once you confirm, the order will be canceled and you will receive a confirmation message.

Please keep in mind that the order may not be cancelable if it’s already shipped or if the time for cancellation has passed. Contact customer service for further assistance.

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Check for any applicable refund or credit:

When you cancel an order, it is important to check if you are eligible for a refund or credit. To do this, log into your Amazon account, navigate to the “Orders” section, and locate the order you wish to cancel. Click on the “Order Details” button and review the refund and credit policy for that particular item. If you are eligible, you will be given the option to request a refund or credit.

Contact customer service if necessary:

If you are not able to cancel the order or are having trouble with the refund or credit process, it may be necessary to contact Amazon’s customer service. To do this, go to the “Help” section on the Amazon website and select “Contact Us.” From there, you can choose the appropriate category for your issue and submit a request for assistance. Be sure to provide all necessary information, such as your order number and a detailed explanation of the problem.

Monitor the status of the cancellation:

Once you have requested a cancellation or refund, it is important to monitor the status of your request. This can be done by logging into your Amazon account and checking the “Orders” section for updates. You may also receive updates via email or text message.

Review the cancellation policy:

Before requesting a cancellation, it is important to review the cancellation policy for the item you have ordered. This can usually be found on the product detail page or in the item’s terms and conditions. Be aware that some items may not be eligible for cancellation or may have a restocking fee.

Keep records of the cancellation and refund process:

It is important to keep records of the cancellation and refund process in case there are any issues that need to be resolved later. This includes email correspondence with customer service, order details, and any confirmation numbers or receipts related to the cancellation or refund.


Cancelling an order on Amazon can be done by checking for any applicable refund or credit, contacting customer service if necessary, monitoring the status of the cancellation, reviewing the cancellation policy and keeping records of the cancellation and refund process. In order to make the process smooth, it is important to follow the above-mentioned steps.

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