What Is Business to Consumer (B2C)? Defined and Presented

A business can be started and expanded in a variety of ways. Some companies concentrate on selling goods and services to other companies (B2B), whereas other companies concentrate on selling directly to consumers (B2C). Some companies perform both. This concise book will teach you everything you need to know about the business-to-customer (B2C) model, including its advantages and the reasons it’s frequently the ideal method to launch a new venture.

What is B2C?

The term “business-to-consumer” (B2C) refers to a model of commerce between a company and a single customer. Although B2C is a term that can refer to any form of direct-to-consumer selling, it is currently often used in relation to operating an online store, sometimes referred to as eCommerce or detailing. Business to Consumer (B2C) enterprises are different from Business to Business (B2B) organizations in that they concentrate on selling their goods or services directly to consumers rather than other businesses. The most common business model for people creating an online store is by far B2C. 

Also visit: What Companies Are In The Consumer Services Field?

There are typically five business models in online B2C sales:

1. Directly selling

The majority of people are aware of this form of B2C because these are online stores where customers may purchase goods. They might be large corporations like Gap or Dell, or they can be independently owned small firms that produce and sell goods. Online department store replicas are another option. Zappos.com, Macys.com, and Target.com are examples of direct merchants. In this business model, consumers buy goods and services directly from businesses, typically household name brands with online stores. Direct merchants usually have both a significant online and offline presence.

2. Advertising-Based

This B2C advertising strategy makes use of heavy online traffic to sell advertising, which in turn helps the consumer buy goods or services. This business model draws site visitors with premium free content, who subsequently see online adverts. Additionally, in order to increase traffic and conversions, this model primarily depends on strategic marketing initiatives. It’s vital to remember that the advertising approach may be applied to B2C and B2B situations alike. Business-to-business media includes websites like the Huffington Post and Observer.com that don’t offer paid subscriptions. Despite the fact that these advertisements ultimately encourage sales of products created for certain clients, the media company is still selling advertising to other companies.

3. Online Middlemen

These “go-betweens” connect sellers and customers without really owning the good or service. Online travel agencies like Expedia and Trivago as well as the arts and crafts marketplace Etsy are two examples. Online middlemen conduct business with other companies by selling them advertising, but their final customer is a single person. A common business strategy is to develop a useful offering that compiles the best goods and services for customers. Online middlemen advertise their goods and services to prospective clients by helping them locate what they’re seeking for more easily.

4. Community-Based

In order to assist marketers market their products directly to website visitors, this B2C strategy makes use of online communities created around common interests. It might be an online discussion board for marching band members, diabetics, or photography enthusiasts. B2C companies can immediately start selling products at scale by focusing their marketing on certain pain issues in local communities. The most well-known illustration is Facebook, which assists advertisers in demographically targeted advertising. Social media platforms like Facebook are used by users to interact and stay in touch with friends and family, but there are also an increasing number of community-based activities there that make the platform a great location for businesses to advertise.


For access to their content, these direct-to-consumer websites demand a monthly fee. They often include media outlets like The Wall Street Journal that offer some information for free but charge for the majority of it, as well as entertainment services like Netflix or Hulu. Businesses that sell directly to consumers should consider their target market’s shopping habits and purchasing preferences when considering different business-to-consumer choices, whether those options involve in-person or online transactions. From a B2C standpoint, Netflix provides entertainment to users in exchange for a nominal monthly charge. Hulu, a streaming service, mixes B2C and B2B into its business model at the same time. On the one hand, they require lone users to view their content for a monthly fee.

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